Frequently Asked Questions
What services do you provide?
9 Hearts Entertainment provides disc jockey, master of ceremonies, and lighting design services to our clients.
How much do your services cost?
We dedicate ourselves to providing great service and value to all of our clients. You'll be hard-pressed to find another entertainment company who will give you as much of their time and resources as we are willing to give to you, especially at our prices! Setup and breakdown are always included with every package, and we refuse to nickel and dime our clients to make an extra buck.
How long have you been in business?
9 Hearts Entertainment has been in business since May of 2017, but Michael Mauro has been providing music for events in one capacity or another for the better part of the past two decades. He has provided disc jockey and lighting design services for countless weddings in Kern County and in the bay area since 2013.
Can we meet with you before we sign a contract?
Absolutely! In fact, we prefer to consult with potential clients in person before any agreement is made. That way, both parties get a feel for one another and we can determine the scope and style of your event. In addition, once we’re hired, we invite our clients to contact us as often as they need to with questions or concerns regarding the services they’ve contracted us to provide for their event.
How extensive is your music library or song list? What genres can you cover?
It would be easier to answer the question, “What genres can’t you cover?” Our song library numbers in the millions, and there are few artists whose work we don’t have licensed access to.
Do you provide any additional services or event extras?
In addition to providing music and dance floor lighting, we offer ambient lighting design services, video and gobo (custom monogram) projection services, and a fog machine. If you’re looking for something more, just ask! We always try to go the extra mile for our clients.
Do you take requests from our guests?
If you’d like to give your guests some creative control over your function, we can set aside a request block to occur after all of the important announcements and key events have taken place. We will provide request cards and set out a container where your guests can deposit their requests up until the request block begins. Once the block is over, we will resume our duties as your atmosphere artist!
Can we submit a "Do Not Play" list?
Yes, you can. This can be as specific or as broad as you’d like it to be. If there is just one song that will absolutely kill your event, we won’t play it. If there is a particular artist or genre of music you can’t stand or which wouldn’t be appreciated by your guests, we won’t play those, either.
How much of a deposit do you require and when is it due? Do you offer a payment plan?
We require a deposit to hold your event date in the amount of 50% of your total package price. This deposit is non-refundable, and is usually due immediately upon the signing of the contract in order to prevent another prospective client from booking your date. After the deposit is received, you may pay us the remaining balance on your invoice in any number of installments, as long as it is paid in full at least 5 DAYS before your event date.
What is your refund/cancellation policy?
In the event that we are unable to provide the contracted services to our client due to unforeseeable circumstances, 9 Hearts Entertainment will refund the entire amount paid us, including the deposit. In no other case do we offer a refund of the deposit, including the event that our client cancels their wedding or function, or reschedules it for a day on which we are already booked-- EXCEPT in the event that someone else books us on your cancelled date.
What information do you need from me before the wedding day?
We will provide you with a worksheet which, once you’ve completed it, will provide us with all of the important events, announcements, song choices, and any other key pieces of information necessary to provide the best service possible for your big day. If you need help filling out the form, we’re more than happy to assist you!
What will you wear to our wedding?
We will dress according to the formality of your event. If you and your guests are wearing tuxedos, we will arrive in the same. Be assured, we never service an event in less than a dress shirt and tie.
Is this your full-time business, or are you moonlighting as a DJ?
9 Hearts Entertainment is a full-time commitment for us, and as such, it is our livelihood. We take seriously every event we service, and promise never to make a single client feel like a “side-job” or an inconvenience.
Do you work with an assistant?
9 Hearts Entertainment is a partnership. When you hire us, you hire a DJ and lighting tech team to rock your event from start to finish.
Have more questions or ready to book a consultation? Get in touch!